Total Quality Management (TQM)
Telecom & Enterprise Markets
The latest changes coming up for the ISO 9001:2000 standard’s "Process Model" seem to complete the embodiment. TQM is the concept that quality can be managed and that it is a process.
The key of TQM implementation is to involve all the people working on the identified business process.
XTel targets two levels:
- Managers and supervisors: validate new processes, provide tools resources related to new processes, monitor and review new processes performances.
- Employees and specialists: identify process problems and eliminate them, get process "in control" and training
XTel provides the following global approach for TQM implementation: